You decide when Phono picks up — nights only, when you're on a roof, or every call. Plans differ on volume, not on hours. Your bill never goes above the next plan up.
We'll build a separate agent per location with its own hours, service area, and on-call list, then roll the tickets up so you can see all of it in one place. Volume rates, contracted, with priority onboarding and a dedicated build lead.
Talk to usIf overage would cost more than the next plan up, we just move you up and you pay the plan price. We email you before it happens. Never a surprise invoice in August.
Spam and wrong numbers under 30 seconds are free on every plan. Phono screens them out and you never see them on your bill.
Drop to emergency-only for the off-season and keep your number, your setup, and your call history. Turn it back on the week it gets busy.
Three numbers you already know off the top of your head.
A single recovered repair usually covers three months. A recovered system replacement covers years.
$250 setup Free for our first 10 shops. We build your agent, test it on real calls, and set up call forwarding on your existing number.
Yes, on every plan including Solo. You decide the rule: after hours, when you don’t pick up in four rings, when the line’s busy, weekends only, or all day every day. Change it whenever you want. The plan only sets how many calls are included before overage.
Any call Phono answers and handles for you. Spam and wrong numbers under 30 seconds are free and don’t count. Transfers, ringing time, and your ticket summaries are free too — you only pay for the conversation.
You pay the per-call rate for your plan. If that would add up to more than the next plan costs, we move you up to that plan instead and you pay the plan price. We email you before we do it.
No. We set up forwarding on the number your customers already know. You can turn it off yourself in about thirty seconds.
Phono asks the diagnostic questions your trade needs, then calls your on-call tech and briefs him before connecting the customer. On Shop and up, if he doesn’t pick up it tries the next number on your rotation. Nothing sits in a voicemail box until morning.
Phono takes them both. Solo handles 3 at a time, Shop 10, Fleet 25. If you’re a restoration shop expecting storm spikes, tell us and we’ll size it for your peak.
About a week. We learn your services, pricing rules, service area, hours, and on-call rotation, then place a few dozen test calls before it ever answers a real customer.
Yes. Try the live demo agents on this site right now, or book a demo and we’ll build one trained on your business so you can call it from your own cell phone.
No contract on monthly plans. Cancel anytime. Annual plans get two months free.
Yes, and you get the recording, transcript, and summary of every one. We include the recording disclosure your state requires in the greeting, and we set it per state.
Tell us and we fix it that day. We listen to real calls with you during your first week and tune it as we go.
Book a demo and we'll build an agent trained on your business. Call it from your own phone and throw a real scenario at it.
Calls means conversations Phono handles. Spam and wrong numbers under 30 seconds are free. Minute estimates assume a 2.5-minute average call and are shown for comparison only — you're billed on calls, not minutes. Simultaneous call limits can be raised on any plan; ask us.