Six-figure jobs call at 3 AM.
Water damage doesn't wait for business hours, and a homeowner standing in a flooded basement books the first company that picks up. Phono answers instantly, qualifies the loss, and starts insurance intake on the spot.
Capture high-value emergencies the moment they call.
Restoration work is time-sensitive and insurance-driven. Phono qualifies the damage, starts the insurance intake, and escalates immediately — so no six-figure job goes to voicemail.
A 5:03 AM flooded basement,
with the claim already started.
Built for how restoration work actually comes in.
Every line answered in a catastrophe
When a storm hits, every phone rings at once. Phono takes unlimited simultaneous calls — the surge that used to swamp your office becomes booked jobs.
Insurance intake, started on the call
Carrier, policy number, cause of loss, affected areas — captured while the caller is still on the line, so the file is open before your crew rolls.
First to answer wins the job
Homeowners in crisis don't leave voicemails — they keep dialing down the list. With Phono, the company that picks up first is always you.
When the storm hits, every line rings.
The calls stack up in minutes — Phono answers all of them at once. One storm night:
Basement flooding, rising
Qualified the loss, dispatched the on-call crew, told the family what to move upstairs.
Crew dispatchedSecond call, same storm
Answered in parallel — no busy signal. Claim intake started while the first crew rolled.
Answered simultaneouslyProperty manager, 3 units
Scope captured unit by unit. First visit scheduled — and you were flagged directly.
Owner notifiedMold assessment request
Follow-up from last week's water call. Booked, with photos requested ahead of the visit.
Assessment bookedYour playbook, not a script.
Phono runs on rules you approve — what counts as a dispatchable loss, when to call you directly, and exactly which intake questions get asked on every loss call. Change a rule tonight and it follows the new one on the next call.
+ your CRM & moreWhat restoration owners ask us.
Can it really start the insurance intake?
Yes — carrier, policy number, date and cause of loss, affected areas. Captured on the first call and dropped into your intake forms, so the file is open before the crew arrives.
What happens during a CAT surge?
Phono answers every line at once — ten simultaneous callers hear one ring, not a busy signal. Every loss is captured, qualified, and prioritized by your rules.
Will it recognize a large loss?
It asks the scoping questions you approve — areas affected, water category basics, commercial vs. residential — and escalates big losses straight to you.
Can it hand a panicked caller to a person?
Any time. Phono warm-transfers to you or your on-call lead — and if no one picks up, it keeps the caller, finishes intake, and texts the full ticket immediately.
Be the company that picks up.
Book 15 minutes and hear Phono qualify a loss call — or role-play one yourself in the live demo.