When water's running, callers don't wait.
A homeowner with a burst pipe calls down the list until someone answers. Phono picks up in one ring, walks them to the shutoff, and gets your on-call plumber moving — while the routine work books itself.
Emergencies get your on-call. Clogs get the schedule.
Phono guides callers to their water shutoff, judges urgency, and dispatches for true emergencies — while booking installs and estimates like a trained coordinator.
A 7:15 AM ceiling leak,
shut off before the truck rolls.
Built for how a plumbing shop actually runs.
Shutoff coaching, on the call
Phono keeps a panicked caller calm and walks them to the main shutoff — limiting the damage before your plumber is even in the truck.
Dispatch only when it's real
Burst pipes and sewage backups page your on-call plumber immediately. Dripping faucets book a morning slot. Your nights stay quiet unless they shouldn't be.
Estimates that book themselves
Water heaters, repipes, remodels, fixture swaps — Phono captures the details and puts the estimate straight on your calendar.
A wet Tuesday night, handled.
Every call answered in one ring, judged the way your best coordinator would, and put where it belongs:
Clogged kitchen drain
Annoying, not urgent. Booked to tomorrow's first open slot with access notes.
Booked 8:00 AMBurst pipe, spreading
Walked the caller to the main shutoff, then paged your on-call plumber with the full ticket.
Escalated to on-callWater heater leaking slowly
The pan is catching it. Shutoff coached, flagged for a same-day replacement quote.
Same-day follow-upRepipe estimate
Captured home age, symptoms, and best times to visit. Estimate booked for Thursday.
Estimate bookedYour playbook, not a script.
Phono runs on rules you approve — what pages your on-call plumber, what gets same-day, what waits for morning, and what it's never allowed to promise. Change a rule tonight and it follows the new one on the next call.
+ your CRM & moreWhat plumbers ask us.
Can it really walk someone to a shutoff?
Yes — calmly, step by step, using guidance you approve. And it notes on the ticket whether the water is stopped, so your plumber knows what they're walking into.
Will it wake me for a dripping faucet?
No. Only the emergencies you define page the on-call line. Drips, clogs, and quotes book themselves for the morning.
Does it book installs and estimates?
Yes — water heaters, repipes, remodels, fixture swaps. It captures the details your estimator needs and books into the windows you've set.
What if a caller insists on a human?
Phono transfers to whoever you designate, day or night — or takes a complete message and texts your team immediately.
The next burst pipe won't hit voicemail.
Book 15 minutes and hear Phono handle an active-leak call — or role-play one yourself in the live demo.