Never lose another no-heat call.
The first cold snap triples your phones overnight — and every call you miss books the shop down the street. Phono answers all of them, triages the true emergencies, and puts the rest on your schedule.
From no-heat emergencies to maintenance calls.
Phono triages heating and cooling calls, recognizes when a home is at risk, and routes emergencies to your on-call technician — while booking the routine work for the morning.
A 9:42 PM no-heat call,
handled like your best dispatcher.
Built for how an HVAC shop actually runs.
Season-proof coverage
Heat waves and cold snaps triple your volume overnight. Phono answers every line at once — the surge that used to swamp your desk never hits voicemail.
Triage your dispatcher would trust
No heat with an 82-year-old in the house is an emergency. A thermostat question isn't. Phono knows the difference — and pages your on-call tech only when it should.
Shoulder-season bookings
Tune-ups, maintenance plans, and replacement estimates get booked straight onto your schedule — filling the quiet weeks between the rushes.
Last night, while you slept.
Every call answered in one ring, judged the way your best dispatcher would, and put where it belongs. A typical cold night:
Thermostat question
Fan won't stop running. Phono walked the caller through fan settings — no truck rolled.
Handled on the callNo heat — 82-year-old at home
Flagged emergency. Your on-call tech had the full ticket by text in under a minute.
Escalated to on-callBoiler short-cycling
Heat's still on, so no one got woken up — but model, symptoms, and history are captured.
Same-day follow-upTune-up request
Furnace "clunked" all winter. Booked into the first open maintenance slot.
Booked 9:30 AMYour playbook, not a script.
Phono runs on rules you approve — when to page the on-call rotation, which brands you service, what gets booked where, and what it's never allowed to promise. Change a rule tonight and it follows the new one on the next call.
+ your CRM & moreWhat HVAC owners ask us.
Will it know our equipment and brands?
Yes. Setup loads the brands you service, your maintenance-plan details, service area, and scheduling rules. Phono only says what you've approved — nothing invented.
What counts as an HVAC emergency?
You decide. Most shops route no-heat and no-AC calls with at-risk occupants or extreme temps to on-call, and let everything else book for the morning. Phono follows your definition exactly.
Can it book to our real schedule?
It books into the windows you give it — by zone, tech, or job type — through your field-service software or calendar, so the board stays yours.
What if a caller insists on a human?
Phono transfers to whoever you designate, day or night — or takes a complete message and texts your team immediately. No caller gets stuck talking to a machine that won't let go.
Ready before the next cold snap.
Book 15 minutes and hear Phono handle a no-heat call — or role-play one yourself in the live demo.